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About Us The Corkscrew Company Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Corkscrew Company Ltd
Jackson Road Holbrooks Coventry Warwickshire CV6 4BT United Kingdom
Phone: 024 7670 2555
Email: sales [at] corkscrewcompany [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit cards, with the exception of American Express.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling We pride ourselves on our rapid service and aim to dispatch all orders promptly: you should receive your order within 3-5 working days by our preferred courier service. If for some reason your parcel doesn't arrive within 10 working days, please contact us
Postage and Packing
For UK shoppers we offer delivery within the UK in 3 to 5 days. Orders placed after 3pm are likely to be dispatched the following day. If the order is urgent please Contact us and we will try our best to dispatch the goods earlier. Deliveries can be made to an alternative address, to send items to multiple addresses, multiple orders should be completed, therefore separate delivery charges will be made.
UK Shipping
Shipping UK Standard UK Next Day
Orders under £100 £3.95 £6.95
Orders over £100 FREE £6.95
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Delivery Schedule The Corkscrew Company Ltd aim to get your order to you as soon as possible.
When you have placed your order we will send an e-mail of confirmation.
Please ensure that all the details that you give us are correct. If you need something more urgently, then please Contact us and there is usually some way we can help. Similarly if you have any special requests then please let us know.
The Corkscrew Company Ltd endeavour to keep everything on the website in stock. Occasionally, however, something you order may be out of stock. We will inform you of this on receipt of your order, and keep you up to date on its progress.
PLEASE NOTE:
Our delivery charges are applied per order, not per item. When signing for goods, please mark as 'UNCHECKED' with your signature.
If damage is apparent when your order is delivered, please record the actual condition, ie. damaged, broken, wet, rattling etc. when signing for the delivery.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. |
Guarantee We guarantee your satisfaction. We at The Corkscrew Company Ltd are committed to providing excellent customer service and support. All our products are supplied with full manufacturers 12-month guarantee. For full details on all guarantees please see individual product specifications.
Products will be replaced or a refund given if the goods are found to be faulty on delivery, please notify us within 7 days of receipt of delivery to arrange uplift and credit where applicable.
The manufacturers guarantee does not cover goods that have been misused or through incorrect cleaning/handling.
The Corkscrew Company Ltd does its ultimate best to ensure all product descriptions found on our web pages are accurate, the manufacturers or designers have supplied all information, images and specification. The Corkscrew Company Ltd therefore cannot be held responsible for changes to specifications or for slight inaccuracies to the description of goods supplied. All merchandise offered is subject to change by the manufacturers without prior notice to us, if you order a product which is then replaced or changed by the manufacturer and are not entirely happy with the replacement, we will offer a refund on the cost of the product.
Governing Laws
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can
call on 024 7670 2555 (International +44 024 7670 2555) or
write to us at
Jackson Road
Holbrooks
Coventry
Warwickshire
CV6 4BT
United Kingdom |
Privacy Policy The Corkscrew Company Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
At The Corkscrew Company Ltd we understand that occasionally you may wish to return an item after delivery, we will be happy to offer a full refund on return of the goods, providing the goods are returned in their original packaging and are undamaged and unused.
In instances of return of non-faulty goods you must notify us within 7 days of your decision to cancel the order and a refund will be credited to your account, it is your responsibility to cover the return carriage costs.
When returning a product you are responsible for ensuring the product is adequately packaged. The Corkscrew Company Ltd cannot accept responsibility for goods damaged as a result of inadequate packaging on the return route.
If goods are found to be faulty on receipt of delivery, please notify us within 7 days from the date of delivery. We will endeavour to arrange for the goods to be uplifted or for you to return the goods to us, at no cost to yourself. Once we have received the goods we will attempt to confirm the fault and either offer a replacement, a repair or a full refund.
All items returned must be in their original packaging and complete with any accessories that accompanied the product.
If the product is found not to be faulty, you will be held liable for the uplift and return carriage fees.
Please note that refunds to your credit/debit or switch card can take more than 3 days to clear the banking system. If you request a refund please allow at least this minimum of time to pass (after receiving the refund confirmation email) before contacting us regarding the refund status.
In the event of a supplier being unable to fulfil an order within the delivery timescales or if the product description varies greatly from that initially quoted, we will notify you concerning the delay. Should this prove to be unsuitable to you, a full refund will be given. This policy does not affect your statutory rights.
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